ESD Control Program Coordinator: ANSI/ESD S20.20

ANSI/ESD S20.20-2021 requires every organization that handles ESD sensitive items to name a program manager or coordinator, write a control program plan and verify that the program works. Most people who hold that name learned the job by inheriting a plan someone else wrote. This course teaches the job from the standard outward: what each clause requires, what the coordinator owns, and how to turn the requirements into a plan an auditor can follow and a supervisor can enforce.

You will work through the standard in the order you use it. Module 1 covers the scope, the coordinator's responsibilities, the personnel safety clause, what customers and certification bodies expect, and where the program sits inside an ISO 9001, AS9100D or ISO 13485 quality management system. Module 2 builds the program plan to clause 7.1, including scope and sensitivity statements, tailoring with technical rationale, EPA definition and the control item table. Module 3 covers the training plan and the product qualification plan, including who counts as a handler, qualification from supplier data or your own measurements, the 2021 humidity provision and what triggers requalification. Module 4 teaches the technical requirements of clause 8: grounding systems, personnel grounding, the EPA control items and their limits, insulators and isolated conductors, packaging and marking. Module 5 designs the compliance verification plan using ESD TR53 methods, covers instrument capability, the response to a failed check and product disposition, records, trending and internal audits. Module 6 is about running the program: management review, budgeting against the cost of latent failure, change control, customer audit findings, supplier flow-down, field service, special environments and a first 90 days plan, with scenarios on a stale inherited plan, an ungrounded cart and a new automated line.

The course is for the person named as ESD control program manager or coordinator, for quality managers who own the program on paper, and for engineers and auditors who need to understand the standard at program level. It assumes you have completed handler-level training such as PlanetISO's ESD Awareness course. It is not the EOS/ESD Association Professional Program Manager certification, which is a separate 10-course program, and it does not confer ESDA or iNARTE certification. Your site's plan, procedures and hands-on measurement practice on your own instruments remain your employer's responsibility.

The course closes with a 20-question examination drawn from a bank of 30. On passing you receive a PlanetISO Certificate of Completion with lifetime access to the course content and your certificate. The certificate does not expire.